Our research | December 3, 2018
Consumer Services in Electricity Markets
Review of similar markets where those services are already in place, and to talk to a small group of companies offering innovative energy services.
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Featured publication Hero publication Our research | June 12, 2024
Access data and insights from the most comprehensive ongoing research studies of the attitudes and activity of residential and small business energy consumers in Australia.
Featured publication Hero publication Our research | June 12, 2024
Access data and insights from the most comprehensive ongoing research studies of the attitudes and activity of residential and small business energy consumers in Australia.
Featured publication Hero publication Our research | April 10, 2024
Our new Insights Report, created in partnership with the Sydney Community Forum, examines the diversity of consumers and their experiences of the energy system.
Featured publication Hero publication Our research | April 4, 2024
Our latest consumer information research details qualitative insights from households and small businesses about energy bill reduction.
Featured publication Hero publication Our research | March 26, 2024
We commissioned the Brattle Group to conduct initial research into the ‘missing middle’ in the storage market: community-scale batteries.
Our research | December 3, 2018
Review of similar markets where those services are already in place, and to talk to a small group of companies offering innovative energy services.
Continue readingSubmissions | November 30, 2018
We support the AER’s process to review the tax settings in the building block model to save money for consumers.
Continue readingSubmissions | November 19, 2018
Underpinning all successful revenue proposals is thoughtful, genuine consumer engagement that results in sustained cultural change throughout all aspects of the business.
Continue readingPresentations | November 15, 2018
The presentation slide-deck delivered by our CEO Rosemary Sinclair AM at the AER’s NSW Electricity Distributors Forum in November 2018.
Continue readingPresentations | November 15, 2018
The presentation slide-deck delivered by our CEO Rosemary Sinclair AM at the Competition & Customer Experience in Energy Conference.
Continue readingSubmissions | November 14, 2018
In this submission we comment on the Government’s proposal for underwriting new generation investments.
Continue readingBriefings | October 30, 2018
This briefing paper draws on the Communique from the recent 26 October 2018 meeting as well as other published information.
Continue readingSubmissions | October 23, 2018
Affordability is a key concern in Queensland and we are looking to Energy Queensland to set out its long-term strategy for continuing to reduce network costs.
Continue readingSubmissions | October 22, 2018
SA Power Networks should consider an affordable long term strategy for its future network that enables individual consumers to use electricity the way the want to.
Continue readingSubmissions | October 18, 2018
Innovation will not only make it easier for consumers to understand their rights, but should also make it easier for consumer representatives to assist households experiencing financial hardship.
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