Who we are
Energy Consumers Australia is the independent national voice for residential and small business energy consumers.
We want to see an energy system that is fair, affordable, reliable and meets the needs of everyone.
We promote the long-term interests of households and small businesses who use energy in Australia by providing and enabling evidence-based advocacy to the energy sector on the issues that affect consumers.
Latest news
Activities Featured Posts Main Feature | October 21, 2024
Foresighting Forum 2025: Charging Forward
Our 2025 Foresighting Forum is set to be an energy conference like no other! Register today to be challenged and inspired to help create an energy system that works for everyone.
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Featured Posts Main Feature Media releases | September 21, 2024
Energy Ready toolkit wins Australian Good Design Award
The Energy Ready toolkit is the winner of a 2024 Australian Good Design Award in the Social Impact category.
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Submissions | November 8, 2024
Submission to the Australian Energy Regulator (AER) about Default Market Offer prices 2025-26
Read our submission to the Australian Energy Regulator (AER) on the Default Market Offer (DMO), and why it’s an important consumer protection tool.
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Submissions | November 7, 2024
Submission to the Australian Energy Market Commission (AEMC) on Improving consideration of demand-side factors in the Integrated System Plan (ISP)
We broadly support the draft determination on improving consideration of demand-side factors in the Integrated System Plan (ISP) – but while it’s a move in the right direction, it could go further. Read our submission.
Continue readingWe do this by:
Researching consumer expectations, values, and needs for the energy market through regular consumer surveys, focus groups and forums, and sharing recommendations from the findings of this research with the energy sector to influence policy development.
Engaging in energy sector processes, including meeting with industry and governments and making submissions, to make sure the needs of households and small businesses are considered by decision-makers.
Funding work by other organisations (via our grants program) that provides a strong evidence base for positive system changes that will benefit households and small businesses.
Working collaboratively with other organisations to promote the needs of consumers in the energy sector.
Helping build the capability of other organisations to be able to advocate to the energy market on behalf of diverse consumer groups.
Our 7 targets: What energy consumers require
1. EQUITY: I pay a fair share of the energy transition
2. VALUE: I pay a fair share for the energy I use
3. AGENCY: I can make optimal energy decisions
4. OWNERSHIP: I benefit from the energy transition
5. CONTROL: I can manage my energy consumption
6. JUSTICE: I have the energy I need
7. REPRESENTATION: I have powerful advocates working in my long-term interests
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Our promises
Guiding our work are 3 promises, which serve as our commitment to ourselves, our stakeholders, and to households and small businesses. They serve as a measure by which we will test our ambition, our decisions and our success.
1. Bold ideas: We invest in the ideas that will deliver the greatest impact for households and small businesses.
2. Expert analysis: We are the ‘go-to’ source offering data and insights expertly framed from the consumer perspective.
3. Faultless execution: We successfully advocate for changes to the energy system that benefit consumers.