Energy
Consumers
Australia
The national voice for residential and small business energy consumers.
We work to promote the long-term interests of energy consumers with respect to price, quality, safety, reliability and security.
Latest news
Featured Posts Main Feature Media release | November 28, 2018
Innovation and engagement key to energy future
Energy network businesses leading the way in improving customer outcomes were recognised last night at the Energy Networks Australia 2018 Annual Awards.
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Featured Posts Main Feature Media release | November 22, 2018
National energy policy must focus on affordability and consumer outcomes
The Federal Opposition’s energy policy announced today was an important contribution to the debate about how to reduce prices and smooth the transition for Australian households and small businesses.
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Submissions | December 10, 2018
Enhancement to the Reliability and Emergency Reserve Trader: Submission
We appreciate the opportunity to comment on the AEMC’s Enhancement to the Reliability and Emergency Reserve Trader: Options Paper.
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Presentations | December 7, 2018
Value of Customer Reliability: What Consumers Say
The AER must develop and publish a national methodology for estimating VCRs on a consistent basis across the NEM and Northern Territory.
Continue readingWhat we do
Energy Consumers Australia promotes the long-term interests of consumers with respect to the price, quality, safety, reliability and security of supply of energy services.
We are an independent organisation created by the Council of Australian Governments to give residential and small business energy consumers a national voice in the energy market.
We conduct research and analysis, identify issues and work with other consumer organisations, ombudsmen, energy companies, regulators and governments to improve outcomes for consumers.
Listening to consumers, researching their needs and preferences.
Advocating for an affordable, individualised and optimised national energy market.
Grant funding consumer advocacy and research.
Power Shift
Power Shift assists energy companies and government to deliver services and programs that help consumers manage their energy use, in particular low income and vulnerable consumers.
Foresighting Forum 2019
Buy tickets to Foresighting Forum 2019.
Share your story
Share your story with us and we'll ensure your views are reflected in the big decisions and public debates.
Consumers driving change
Consumers and technology are driving change in the energy market in new and exciting ways. Consumers around Australia are increasingly wanting to take control of their energy services, but until recently there was no national body representing them when market and policy decisions were being made.
Energy Consumers Australia works with organisations across the energy market to ensure they recognise and respond to consumer’s needs, interests and concerns over the long term.