Energy
Consumers
Australia
The national voice for residential and small business energy consumers.
We work to promote the long-term interests of energy consumers with respect to price, quality, safety, reliability and security.
Latest news
Commentary Featured Posts Main Feature | July 3, 2020
Newsletter: June 2020
Our June edition of the ECA newsletter focuses on the release of our bi-annual research reports plus accompanying Covid insights.
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Featured Posts Main Feature Media release | July 2, 2020
Energy costs improving but still the top cost of living concern in COVID-19 crisis
Our research study shows anxiety about energy bills with the combined impact of working from home, social isolation and winter energy spikes.
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Featured publication Hero publication Our research | July 2, 2020
Energy Consumer Sentiment Survey Findings: June 2020 + COVID Special Report
As the survey was taken in March 2020, in the early phase of COVID-19, we have also produced a supplementary study on the impact of the crisis.
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Featured publication Hero publication Our research | July 2, 2020
SME Retail Tariff Tracker Final Report: June 2020 + COVID Special Report
Full results including additional research conducted to understand support available to small businesses throughout the COVID-19 pandemic.
Continue readingWhat we do
Energy Consumers Australia is the independent, national voice for residential and small business energy consumers.
We enable residential and small business energy consumers to have their voices heard by the sector by working with other consumer groups to gather evidence-based research with a national perspective, distil it to key viewpoints, and feed it back to the market to influence outcomes.
Our vision for the market
Affordable energy for households and small businesses.
Individualised energy services that give consumers choice and control.
Optimised energy system that minimises cost for consumers.
Recent videos
COVID Research
Research about how the COVID pandemic has impacted residential and small business energy consumers.
Consumer Data Right
See our work on the Consumer Data Right for Energy.
Share your story
Has COVID-19 or the bushfires presented challenges with managing your energy bills? If so, please share your story with us.
Consumers driving change
Key to optimising our energy system is providing genuine choice and control to households and small businesses, embracing them as partners in change.
Energy services must be built around individuals to reflect their unique circumstances; enabling people to easily manage their own use and costs.
Households and small businesses are willing partners in change if provided the tools and support they need – whether that be information, data, new affordable technology or other supports.