June 12, 2024

Our regular consumer sentiment and behaviour surveys are the most comprehensive ongoing research ​studies of the attitudes and activity of residential and small business energy consumers in Australia.

The Energy Consumer Sentiment Survey is published every six months. It explores how consumers think and feel about the energy market, including key issues like value for money for electricity, confidence participating in energy markets and how satisfied customers are with their energy services.

The Energy Consumer Behaviour Survey is an annual, companion to the ECSS. It explores how consumers use energy, asking questions about appliance, solar, storage and electric vehicle uptake, when consumers use their appliances and how willing they are to change the way they use their energy.

Latest Results

Energy Consumer Sentiment Survey June 2024

Energy Consumers Australia’s Sentiment Survey provides insight into consumer satisfaction, experiences, trust and confidence in the electricity and gas markets. It also explores consumers’ hopes and concerns for the future and in this survey, we look specifically at the community’s attitudes, preferences and expectations of the big energy transitions taking place across the country.

Download Sentiment Survey Data: June 2024

• Sentiment Survey | June 2024 | Questionnaire Content
• Sentiment Survey | June 2024 | Topline Results Report
• Sentiment Survey | June 2024 | Topline Data
• Sentiment Survey | June 2024 | Data Pack [ZIP file]

Key Insights

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Energy Consumer Behaviour Survey October 2023

Energy Consumers Australia’s Behaviour Survey provides Australia’s richest national picture of the attitudes and activity of residential and small business energy consumers – how they use power and associated energy technology, their attitudes to new technology, and how they see the future of energy for themselves and their communities.

Download Behaviour Survey Data: October 2023

• Behaviour Survey | October 2023 | Questionnaire Content
• Behaviour Survey | October 2023 | Household Toplines
• Behaviour Survey | October 2023 | Small Business Toplines
• Behaviour Survey | October 2023 | Data Pack [ZIP file]

Key Insights

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Consumers’ Voice

The Consumers’ Voice is an ongoing research project for Energy Consumers Australia.

In collaboration with Essential Research, we conducted qualitative research with 60 representative participants who joined a series of focus groups and discussions. We have published a report that captures findings, including in-depth quotes and summary of the key themes.

This research is essential reading for policymakers, government, industry, and researchers, who are wanting a better understanding of the state of play for energy users on the ground. This will help deliver an energy system that meets the needs and values of the people who use it and pay for it.

There’s been much speculation about the impact of the ‘energy crisis’ on households and small businesses. In this latest report, we wanted to hear directly from those impacted about their lived experience and gain further understanding about how the energy system is – or isn’t – working in their best interests.

Key Findings

The report delivered three key findings:

1. Recent bill increases and expectations of further rises have convinced consumers that there are underlying problems with the energy system.
2. Consumers lack trust in energy providers and governments to put consumers’ best interests ahead of their own.
3. Consumers are supportive of the transition to renewables, although some are concerned about reliability issues and cost.

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Previous Survey Results

Below you’ll find previous consumer sentiment and behaviour survey results and summaries available for download.

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Methodology

The Energy Consumer Sentiment and Behaviour Surveys are conducted by Essential Research for Energy Consumers Australia, to support Energy Consumers Australia’s goal of regularly engaging with energy users across Australia.

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