Latest Featured publication

Featured publication Hero publication Our research | March 31, 2020

Power Shift Final Report

The Final Report outlines the key findings of the research, and where there are the opportunities to empower consumers.

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Featured publication Submissions | March 13, 2020

Submission to the AER Consultation on the Default Market Offer

The development and implementation of the 2020-21 Default Market Offer (DMO) is an important opportunity to lock-in the downward trend in energy prices.

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Featured publication Papers | February 28, 2020

Maximising Consumer Outcomes from Retail Electricity Markets

The paper recommends the NEO provide an explicit definition for consumer outcome, and market institutions/regulators develop metrics to assess the NEM’s performance in achieving these outcomes.

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Featured publication Our research | February 24, 2020

SME Retail Tariff Tracker Final Report: December 2019

This December 2019 report shows the impacts on bills of the price changes that were announced by major retailers to take effect from 1 July 2019.

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Featured publication Hero publication Submissions | February 17, 2020

Submission to the AEMC Consultation on Consumer Protections in an Evolving Market

Our submission suggests that Commission’s Review is an opportunity to explore more flexible, ‘principles-based’ models which can mitigate changing risks for consumers and place the onus on businesses to meet higher standards.

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Featured publication Submissions | January 17, 2020

Energy Consumers Australia Response to Actionable ISP Draft Rules

In this submission we suggest some amendments to the Draft Rules proposed for the ISP that will better enable the ISP to fulfill this purpose.

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Featured publication Submissions | January 17, 2020

Submission to ISP Guidelines Issues Paper

The Australian Energy Regulator is consulting on guidelines to accompany rule changes to make the ISP actionable.

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Featured publication Hero publication Our research | January 16, 2020

Energy Consumer Sentiment Survey Findings: December 2019

The results for December 2019 show significant changes in national trends over time, since the first survey results were reported in June 2016.

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Briefings Featured publication Hero publication | December 6, 2019

Information Bulletin: 22nd COAG Energy Council Meeting

This Information Bulletin draws on the communique issued by the Council on 22 November 2019 and publicly available information about the matters discussed at the meeting.

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Featured publication Hero publication Papers | November 26, 2019

Contemporary Energy Consumer Protections: Framing paper

Energy Consumers Australia has prepared a framing paper to guide discussion of extending consumer protections to new energy business models.

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