Submissions | May 28, 2019
Values of Customer Reliability Consultation Update Paper: Submission
The Values of Customer Reliability is a critical regulatory setting in respect to the prices paid by consumers.
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Featured publication Hero publication Our research | June 12, 2024
Access data and insights from the most comprehensive ongoing research studies of the attitudes and activity of residential and small business energy consumers in Australia.
Featured publication Hero publication Our research | June 12, 2024
Access data and insights from the most comprehensive ongoing research studies of the attitudes and activity of residential and small business energy consumers in Australia.
Featured publication Hero publication Our research | April 10, 2024
Our new Insights Report, created in partnership with the Sydney Community Forum, examines the diversity of consumers and their experiences of the energy system.
Featured publication Hero publication Our research | April 4, 2024
Our latest consumer information research details qualitative insights from households and small businesses about energy bill reduction.
Featured publication Hero publication Our research | March 26, 2024
We commissioned the Brattle Group to conduct initial research into the ‘missing middle’ in the storage market: community-scale batteries.
Submissions | May 28, 2019
The Values of Customer Reliability is a critical regulatory setting in respect to the prices paid by consumers.
Continue readingSubmissions | May 20, 2019
Networks must create a new dialogue with consumers to develop robust, cost-effective strategies that optimise a distributed and diverse electricity system.
Continue readingSubmissions | May 2, 2019
We seek more information from Jemena Gas Networks on how its proposed strategy aligns business goals and consumers’ long-term interests in NSW.
Continue readingPresentations | April 29, 2019
Jemena Electricity Networks has undertaken a strong consumer engagement program, using feedback from its People’s Panel to inform its strategy.
Continue readingPresentations | April 16, 2019
This is the presentation slide-deck delivered by Lynne Gallagher at IREE 2019 in April 2019. Presentation sections The Changing Energy Landscape: Challenges and Opportunities The journey from electrification towards the […]
Continue readingSubmissions | April 11, 2019
Energy Consumers Australia believes that significant improvement is possible in the application of economic regulation to electricity networks.
Continue readingSubmissions | March 19, 2019
Where possible, the metrics the sector uses to assess its performance must be based on consumer outcomes, not least of which is energy affordability.
Continue readingSubmissions | March 18, 2019
We support the pragmatic, market inquiry methodology the AER outlines in the Draft Determination.
Continue readingSubmissions | March 15, 2019
We favour an approach that is based on the use and management of data for consumer benefit rather than ‘personal information’.
Continue readingSubmissions | March 13, 2019
High prices for electricity are causing significant and ongoing detriment for households and small businesses.
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