Featured publication Submissions | January 17, 2020
Submission to ISP Guidelines Issues Paper
The Australian Energy Regulator is consulting on guidelines to accompany rule changes to make the ISP actionable.
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Featured publication Hero publication Our research | February 6, 2025
Consumer Energy Report Card: How households use gas and their attitudes towards electrification
Read our latest report in the Consumer Energy Report Card series, which outlines how Australian households use gas and their attitudes towards electrification.
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Featured Publications
Featured publication Hero publication Our research | February 6, 2025
Consumer Energy Report Card: How households use gas and their attitudes towards electrification
Read our latest report in the Consumer Energy Report Card series, which outlines how Australian households use gas and their attitudes towards electrification.
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Featured publication Hero publication Our research | January 16, 2025
Consumer Energy Report Card: Consumer knowledge of electricity pricing and responsiveness to price signals
Read our latest report in the Consumer Energy Report Card series, which illustrates how consumers are responding to dynamic pricing.
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Featured publication Hero publication Our research | December 3, 2024
Consumer Energy Report Card
Access data and insights from the Consumer Energy Report card, our comprehensive research and analysis project about Australian household and small business energy consumers.
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Featured publication Hero publication Our research | December 3, 2024
Consumer Energy Report Card: Consumer perspectives on Australia’s energy transition
Read the first report from our Consumer Energy Report Card, about consumer perspectives on Australia’s energy transition.
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Latest Publications
Featured publication Hero publication Our research | January 16, 2020
Energy Consumer Sentiment Survey Findings: December 2019
The results for December 2019 show significant changes in national trends over time, since the first survey results were reported in June 2016.
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Our research | August 15, 2019
Effectiveness of Household Energy Efficiency Interventions in Advanced Economies
The project featured a systematic review of published household energy efficiency interventions in advanced economies to assess what works and what doesn’t work.
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Our research | July 31, 2019
Consumer Sentiment and Behaviour
We commissioned Back2Back Consulting to undertake an analysis about willingness of households to manage their energy use.
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Our research | June 30, 2019
Scoping an effective voluntary industry guideline
AEF was engaged to develop an approach to an effective voluntary industry guideline to help households manage their energy usage and bills.
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Our research | June 12, 2019
Empowering Low Income Households
Detailing how participation in the Low Income Energy Efficiency Program pilots improved household health and wellbeing.
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Our research | February 8, 2019
SME Retail Tariff Tracker Final Report: December 2018
The analysis presented in this SME Retail Tariff Tracker Project Final Report analyses electricity and gas bill outcomes based on retail offers.
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Our research | December 3, 2018
Supporting Households Framework
A holistic framework to assist decision-makers – in government, regulatory bodies and industry.
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Our research | December 3, 2018
Consumer Services in Electricity Markets
Review of similar markets where those services are already in place, and to talk to a small group of companies offering innovative energy services.
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Presentations | December 19, 2017
Customer engagement: Electricity and gas networks
The presentation covers consumer engagement in the context of Jemena’s Price Reviews for your electricity and gas networks.
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