Our Consumer Energy Report Card is a comprehensive, independent research project, which reveals the attitudes and behaviours of thousands of Australian households and small businesses.
The Consumer Energy Report Card survey (conducted for us by SEC Newgate), aims to understand Australian energy consumers’:
- Priorities and values.
- Information sources and communication preferences.
- Engagement with the energy system, and the relationship they want to have with it.
- Views towards the energy industry, energy pricing and market competition.
- Satisfaction with their energy suppliers.
- Attitudes towards key energy issues, including home electrification, the renewable energy transition and new technologies.
- Insights into how to meet their needs.
We conduct nationally representative surveys every six months and undertake accompanying analyses. This research serves two main purposes: building understanding of consumer needs and interests and consequently, advocating for those needs and interests from a strong evidence base. As a result, it will inform our ongoing engagement with energy policy decision-makers, community organisations and the energy industry.
Latest Results
Consumer Energy Report Card | December 2024
Reports & Data
- Report | December 2024 | Consumer Energy Report Card: Consumer perspectives on Australia’s energy transition
- Data | December 2024 | Residential topline data tables
- Data | December 2024 | Residential raw data
Key Insights
Research Methodology
The Consumer Energy Report Card research is conducted by SEC Newgate for Energy Consumers Australia.
Fieldwork dates
27th September – 23rd October 2024
Online survey
Participants sourced from a professional ISO-accredited online market research panel.
Representative sample
n = 4,152 energy decision makers across Australia
The large total sample size of 4,152 is associated with an overall margin of error of +/- 1.5% at a 95% confidence interval. It provides a robust sample size for each Australian state and territory, as well as for other key consumer segments.
The target of the survey was Australian adults who are responsible for pay energy bills and/or choosing energy products and services for their household.
Data was weighted according to 2021 Census population statistics on age, gender, area and highest level of education. It was adjusted to take into account that energy decision makers have a slightly different age and gender profile than that of the broader population.
The sample included a boost of 100 extra participants who identify as Aboriginal or Torres Strait Islander for a total of n=225 for this consumer segment.
| Total sample (n) | 4,152 |
| Gender | |
| Male | 1,998 |
| Female | 2,136 |
| Another gender | 18 |
| Age | |
| 18-24 | 456 |
| 25-34 | 854 |
| 35-49 | 1,159 |
| 50-64 | 957 |
| 65+ | 726 |
| Area | |
| Metro | 2,399 |
| Regional | 1,753 |
| NSW | 834 |
| ACT | 207 |
| VIC | 824 |
| QLD | 730 |
| SA | 620 |
| WA | 625 |
| TAS | 207 |
| NT | 105 |
| Financial status | |
| Doing well / okay | 2,726 |
| Having difficulty | 1,426 |
| Housing type | |
| Freestanding house | 2,844 |
| Other (e.g. apartment, terrace, retirement home, mobile home) | 1,308 |
| Home ownership | |
| Renting | 1,388 |
| Own/Mortgage | 2,697 |
| Other | 67 |
| Rooftop solar | |
| Yes | 1,394 |
| No | 2,758 |
| ATSI and CALD | |
| Identify as Aboriginal and/or Torres Strait Islander | 225 |
| Speak a language other than English at home | 637 |
Looking for our Energy Consumer Sentiment and Behaviour Surveys? You can find prior reports and data up until June 2024 here.