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Consumer Sentiment and Behaviour


Energy Consumers Australia

While the focus of Power Shift was on vulnerable and low-income consumers, we realised early on that there were lessons for how all households could benefit from managing their energy use and controlling their costs.

Through our biannual Energy Consumer Sentiment Survey households are telling us that more can be done to improve their confidence in achieving better outcomes from energy markets.

We commissioned Back2Back Consulting to undertake an analysis of the ECSS data with the aim of further unpacking what it tells about the capacity and willingness of households, including those in financial stress or with low incomes, to manage their energy use.

The full report can be read here.

Consumer Sentiment and Behaviour

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