Submissions

We support the Australian Energy Market Commission (AEMC)'s draft determination to improve clarity for households and small businesses seeking to cease gas use. Clearer information about retail contract termination is needed, to help ensure certainty for consumers about billing, liability and safety.

Our submission supports improvements to the Retail Guidelines while acknowledging that persistent consumer issues largely arise from structural market features.

Energy Consumers Australia has made a joint submission with other Victorian consumer advocates on the Victorian Default Offer 2026-27 (VDO) Request for Comment Paper. 

We welcome the ambition for the Solar Sharer Offer to play a key role in maximising the benefits of abundant solar generation – and ensuring those benefits are shared equitably by all consumers.

Our response to the AER’s review of the Default Market Offer for 2026–27 calls for a genuine safety net for disengaged and vulnerable consumers, especially amid rising energy prices and cost-of-living pressures.

We commend the AEMC for the general approach taken in the IDSP Directions Paper and are pleased to see alignment with our proposed rule change.

We support any effort to improve the ISP, particularly those that make it more robust, transparent and increase stakeholder confidence in the process.

We commend the Legislative Council Environment and Planning Committee for examining how Victoria should manage the decommissioning of oil and gas infrastructure.

Together with the Australian Council of Social Service (ACOSS), we recognise the value of the Australian Energy Regulator (AER's) network performance reporting - but we think it can be improved.