Our work

Browse our latest research and submissions, advocating for long-term household and small business consumer interests.

Featured Work

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Consumer Energy Report Card: Understanding and measuring energy hardship in Australia
Read our latest report on understanding and measuring energy hardship in Australia. This report is based on survey data from our Consumer Energy Report Card.
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Exploring a consumer duty for Australia’s energy market
We commissioned a series of reports to explore the concept of outcomes-based regulation in essential services and the opportunities that may lie ahead for our energy future.
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Submission AER DMO Issues Paper 25-26
Submission to the Australian Energy Regulator (AER)'s review of the Default Market Offer (DMO) issues paper 2026-27
Our response to the AER’s review of the Default Market Offer for 2026–27 calls for a genuine safety net for disengaged and vulnerable consumers, especially amid rising energy prices and cost-of-living pressures.
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Consumer Energy Report Card

Our Consumer Energy Report card research and analysis project reveals the attitudes and behaviours of thousands of Australian households and small businesses.

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Research

Our research with consumers includes surveys, analysis reports, focus groups and vox pops with people across the country. We produce our own policy reports and commission expert research when there is an evidence-base gap, to enable our ongoing advocacy for households and small businesses.

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Submissions

We make submissions throughout the year to decision-makers, advocating for the long term interests of households and small businesses to be considered in current energy processes, and in the planning for our future energy system.

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