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Submission to the AEMO Consultation on Customer Switching


Energy Consumers Australia

The Australian Energy Market Operator has undertaken consultation on proposed changes to their procedures to facilitate a smoother, faster process for customers who switch to a new energy retailer. We support the intent of the changes which we consider will help to deliver more transparent market processes and better consumer outcomes.

We welcome the efforts of the Australian Energy Market Operator (AEMO), and the Australian Energy Market Commission (AEMC), to facilitate a smoother, faster consumer switching process. Making switching faster and easier is good for consumers and can increase the competitive pressure on retailers to deliver better and more affordable services. Our submission supports the intent of the proposed changes to the Market Settlement and Transfer Solutions (MSATS) Procedures. Specifically:

  • ensuring the switch can occur next day (or a day otherwise agreed with the customer), including retrospective transfers;
  • removing the ability for the losing retailer to “save” the customer; and
  • allowing the cooling off period to run in parallel with the transfer process.

The full submission can be read here.

Submission to the AEMO Consultation on Customer Switching

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