Latest Hero publication

Featured publication Hero publication Presentations | January 12, 2021

A Future Energy Vision. Consumer Expectations Research: Household Findings

This presentation outlines the progress on the research we are conducting with Forethought into exploring consumers lives and how energy fits into it.

Continue reading

Featured publication Hero publication Submissions | December 22, 2020

Submission to the AER on updating the Ring-Fencing Guidelines for the stand-alone power systems and energy storage devices issues paper

We see the potential for emerging technologies and new business models to deliver better outcomes for consumers, at a significantly lower cost.

Continue reading

Featured publication Hero publication Our research | December 16, 2020

SME Retail Tariff Tracker Final Report: December 2020

The Small and Medium Enterprise (SME) Retail Tariff Tracker is an ongoing project for Energy Consumers Australia.

Continue reading

Featured publication Hero publication Our research | December 16, 2020

Energy Consumer Sentiment Survey Findings: December 2020

The results for December 2020 show a continuation of the recent upward trend in energy consumer satisfaction.

Continue reading

Featured publication Hero publication Submissions | December 9, 2020

Submission to the Energy Security Board Data Strategy Consultation Paper

The next stage of the Strategy should be to move from seeing data as an agenda in-of-itself, to planning for data as an enabler for Post 2025 Market Design.

Continue reading

Featured publication Hero publication Submissions | November 26, 2020

Submission to the AER on the third Default Market Offer

The third DMO price determination offers an opportunity to continue to build consumer trust and confidence in the market.

Continue reading

Featured publication Hero publication Presentations | October 29, 2020

Setting the DMO3 – AER Consultation on 2021-22 Default Market Offer determination

This presentation was delivered by Jacqueline Crawshaw at the AER Default Market Offer Forum on 29 October 2020. The slides are available on this page.

Continue reading

Featured publication Hero publication Submissions | October 28, 2020

Submission to the Consultation on the Consumer Data Right Amending Legislation

We see the Consumer Data Right (CDR) for energy as an important development for promoting the long-term interests of consumers and support this legislation.

Continue reading

Featured publication Hero publication Submissions | October 27, 2020

Submission on the National Energy Retail Amendment (Bill Contents and Billing Requirements) Rule

We agree there are opportunities to improve billing to deliver simpler, more understandable bills for energy consumers.

Continue reading

Featured publication Hero publication Submissions | October 26, 2020

Post 2025 Market Design Response to Consultation Paper

Market design needs to evolve to serve the interests of Australian households and small businesses in a future energy system that offers better than the past.

Continue reading