Research

Energy Consumers Australia conducts a range of research with consumers, from our Consumer Energy Report Card survey (with SEC Newgate) and related analysis reports, to focus groups and vox pops with people across the country. We produce our own policy reports and we also commission expert research when there is an evidence-base gap to enable our ongoing advocacy for households and small businesses.
Showing 1 - 11 of 51 results
Photo of a parking sign with 3P and 24P written on it, timed hours and a graphic of an electric vehicle with the words 'only while charging'.
Featured
24 July 2025
2 min read
Creating accessible and affordable public EV charging networks for Australia
This report makes initial recommendations on the roles, responsibilities, and regulatory settings for ensuring Australia’s public electric vehicle (EV) charging infrastructure is affordable and accessible for all consumers.
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Photograph of rooftops in a rural Victorian neighbourhood, with gum trees in the background. The rooftop in the foreground has solar panels on it.
Featured
12 June 2025
2 min read
Report: Opportunities for CER participation in wholesale markets and grid services
Our new report, commissioned with Rennie Advisory, shows how international solutions can lower electricity prices and energy system costs, through better integrating Consumer Energy Resources (CER), like household solar and batteries, and demand response into our National Electricity Market (NEM).
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Photo of a family sitting on a patio underneath exterior lighting, surrounded by lush green plants.
05 November 2025
2 min read
Report: Exploring a consumer duty for Australia’s energy market: models and suitability analysis on pricing, loyalty penalties and consumer energy resources
Following the preliminary report exploring the case for a consumer duty, these further reports from Jeannie Marie Paterson, Lauren Willis and Evgenia Bourova (Melbourne Law School) examine how a consumer duty could be designed and applied in practice to improve outcomes for energy consumers.
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Photo of three generations of people sitting together, looking at a laptop on the counter of a cafe or restaurant.
01 December 2024
2 min read
Preliminary report: Outcomes-based regulation: Proposing an overarching ‘consumer duty’ within the regulation of essential services
As Australia’s energy system evolves, there’s growing support for a new approach to consumer protection—one that shifts responsibility from consumers to providers. We commissioned this report to explore the concept of outcomes-based regulation in essential services and the opportunities that may lie ahead for our energy future.
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29 November 2024
2 min read
Community Listening
Our vox pops with household and small business energy consumers across Australia.
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13 September 2024
2 min read
Turning down the gas: Reducing consumer risk
We commissioned Dynamic Analysis to provide insight into the direction of network prices for Jemena’s gas customers in New South Wales. Read the report.
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27 August 2024
2 min read
Analysis: Cost-reflective network tariffs aren’t very cost-reflective
Our analysis shows 'cost-reflective' tariffs don't necessarily reflect distribution network costs - and it's unclear whether transferring all customers to a ‘cost-reflective’ network tariff will lead to lower energy network costs for consumers.
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03 July 2024
2 min read
PowerUp: Consumer voices in the energy transition
The PowerUp research project aimed to understand consumer needs, values and expectations of Consumer Energy Resources (CER) integration and the wider energy transition, and to elevate consumer voices in how CER evolves.
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13 June 2024
3 min read
Small Business Retail Tariff Tracker June 2024
Building the evidence base of the energy costs facing small and medium enterprises.
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10 April 2024
2 min read
Insights Report: Understanding the diversity of consumers and their experiences of the energy system
Our new Insights Report, created in partnership with the Sydney Community Forum, examines the diversity of consumers and their experiences of the energy system.
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04 April 2024
2 min read
Talking to consumers about energy bill reduction
Our latest consumer information research details qualitative insights from households and small businesses about energy bill reduction.
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