Who we are
The national voice for residential and small business energy consumers.
We work to ensure consumers have their values, expectations and needs met through a modern, flexible and resilient energy system.
Latest news
Featured Posts Main Feature Media release | April 10, 2024
CALD communities need urgent supports for the energy transition
A new report released today has found improvements are needed to the quality of advice and supports, and to the service provided by retailers and other energy service providers, or
culturally and linguistically diverse (CALD) consumers risk being left behind in the energy
transition.
Featured Posts Main Feature Media release | March 19, 2024
Energy Consumers Australia response to the Default Market Offer announcement
Read Energy Consumers Australia’s response to the Default Market Offer announcement.
Continue readingLatest publications
Submissions | May 2, 2024
Submission to the Department of Climate Change, Energy, the Environment and Water on the Electricity and Energy Sector Plan
Achieving a net zero energy system plan in Australia requires the active and willing assistance of every household and small business to support the transition. Read our submission to the Electricity and Energy Sector Plan.
Continue readingSubmissions | April 30, 2024
Submission to the Australian Energy Regulator (AER) on the Draft Customer Engagement Toolkit
Our submission to the AER’s Draft Customer Engagement Toolkit includes four key recommendations. Read them here.
Continue readingWhat we do
Energy Consumers Australia is the independent, national voice for residential and small business energy consumers.
We enable residential and small business energy consumers to have their voices heard by the sector by working with other consumer groups to gather evidence-based research with a national perspective, distil it to key viewpoints, and feed it back to the market to influence outcomes.
Our vision for the market
Affordable energy for households and small businesses.
Individualised energy services that give consumers choice and control.
Optimised energy system that minimises cost for consumers.
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Consumers driving change
Key to optimising our energy system is providing genuine choice and control to households and small businesses, embracing them as partners in change.
Energy services must be built around individuals to reflect their unique circumstances; enabling people to easily manage their own use and costs.
Households and small businesses are willing partners in change if provided the tools and support they need – whether that be information, data, new affordable technology or other supports.