The Consumer Energy Information Research project (2023-24) was a year-long project by Energy Consumers Australia and the Insight Centre.

Our new report, commissioned with Rennie Advisory, shows how international solutions can lower electricity prices and energy system costs, through better integrating Consumer Energy Resources (CER), like household solar and batteries, and demand response into our National Electricity Market (NEM).

Media release: A new expert report has recommended a dedicated and enduring national body is needed to oversee the coordination of the role of consumer energy resources (CER) in the national energy market (NEM), including household solar and batteries, to help lower electricity prices and energy system costs.

Media release: Consumers remaining on the declining gas network will be better protected from soaring bills if a proposed amendment to the National Gas Rules by Energy Consumers Australia is approved.

Opportunities to work with Energy Consumers Australia.

Our submission to the Better Energy Customer Experiences (BECE) Consultation focuses on the value and urgency of introducing a consumer duty for energy.

As Australia’s energy system evolves, there’s growing support for a new approach to consumer protection—one that shifts responsibility from consumers to providers. We commissioned this report to explore the concept of outcomes-based regulation in essential services and the opportunities that may lie ahead for our energy future.

Your energy provider can assist you in a range of ways if you're experiencing hardship. Contact them today to access support.

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Our annual Foresighting Forum is an energy conference like no other - and 2025 was no exception!