Concessions are a critical safeguard for households experiencing vulnerability or hardship, yet the current system is fragmented and relies on complex manual processes.

As the energy market becomes increasingly complex, it is seemingly more and more difficult for consumers to get good outcomes.

The transition to all-electric homes and businesses needs to be delivered in a way that benefits all consumers, without unfairly penalising people who face greater barriers to electrification.

In our August newsletter, CEO Dr Brendan French, talks about how we can support small businesses in the energy transition.