Report: Exploring a consumer duty for Australia’s energy market: models and suitability analysis on pricing, loyalty penalties and consumer energy resources

​Models for a consumer duty in the Australian energy market compares three approaches and finds that a duty to deliver good outcomes for energy consumers, based on the UK’s consumer duty in financial services, would be best suited for Australia’s energy market.  

​Two companion studies test this idea in practice: one looks at how a duty could address pricing complexity and loyalty penalties, and the other considers its application to consumer energy resources such as solar, batteries and virtual power plants.

Together, the reports show how a consumer duty could be implemented in Australia‘s energy market to deliver better outcomes for consumers.