The Victorian Default Offer (VDO) is a crucial safeguard for consumers who face structural barriers to engaging with the electricity retail market.
We strongly support the VDO’s continuing role in the Victorian energy market, and the Essential Services Commission's (ESC) role in regularly reviewing and renewing the VDO.
We encourage the ESC to consider the costs of pricing decisions holistically, and to centre the consumer in decisions, rather than businesses. This is especially important for vulnerable and low-income households, for whom costs and benefits are a required consideration for the ESC, under the Commission’s statutory obligations.
This is a joint submission made by the Victorian Council of Social Service (VCOSS), Brotherhood of St. Laurence, Consumer Action Law Centre, Council on the Ageing Victoria, Energy Consumers Australia, Financial Counselling Victoria, and Uniting.
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