Research

Energy Consumers Australia conducts a range of research with consumers, from our Consumer Energy Report Card survey (with SEC Newgate) and related analysis reports, to focus groups and vox pops with people across the country. We produce our own policy reports and we also commission expert research when there is an evidence-base gap to enable our ongoing advocacy for households and small businesses.
Showing 46 - 51 of 51 results
03 July 2024
2 min read
PowerUp: Consumer voices in the energy transition
The PowerUp research project aimed to understand consumer needs, values and expectations of Consumer Energy Resources (CER) integration and the wider energy transition, and to elevate consumer voices in how CER evolves.
Read more
27 August 2024
2 min read
Analysis: Cost-reflective network tariffs aren’t very cost-reflective
Our analysis shows 'cost-reflective' tariffs don't necessarily reflect distribution network costs - and it's unclear whether transferring all customers to a ‘cost-reflective’ network tariff will lead to lower energy network costs for consumers.
Read more
13 September 2024
2 min read
Turning down the gas: Reducing consumer risk
We commissioned Dynamic Analysis to provide insight into the direction of network prices for Jemena’s gas customers in New South Wales. Read the report.
Read more
29 November 2024
2 min read
Community Listening
Our vox pops with household and small business energy consumers across Australia.
Read more
Photo of three generations of people sitting together, looking at a laptop on the counter of a cafe or restaurant.
01 December 2024
2 min read
Preliminary report: Outcomes-based regulation: Proposing an overarching ‘consumer duty’ within the regulation of essential services
As Australia’s energy system evolves, there’s growing support for a new approach to consumer protection—one that shifts responsibility from consumers to providers. We commissioned this report to explore the concept of outcomes-based regulation in essential services and the opportunities that may lie ahead for our energy future.
Read more
Photo of a family sitting on a patio underneath exterior lighting, surrounded by lush green plants.
05 November 2025
2 min read
Report: Exploring a consumer duty for Australia’s energy market: models and suitability analysis on pricing, loyalty penalties and consumer energy resources
Following the preliminary report exploring the case for a consumer duty, these further reports from Jeannie Marie Paterson, Lauren Willis and Evgenia Bourova (Melbourne Law School) examine how a consumer duty could be designed and applied in practice to improve outcomes for energy consumers.
Read more
Test

Subscribe to our newsletter

Join our community to access analysis on energy events, be the first to see our latest market research, receive invitations to stakeholder events, and help advance consumer needs.