Consumer Energy Report Card
Key findings from the latest Consumer Energy Report Card
61% think the transition to renewables will be good for Australia overall
Only 20% of Australians understand what the transition will mean for them personally
Few consumers on time-of-use tariffs are adjusting their usage of heating, cooling or water heating
46% want greater choice, control or flexibility over how they use and manage their energy consumption
About the Consumer Energy Report Card
The Consumer Energy Report Card is a nationally representative survey conducted for us six-monthly by SEC Newgate. It aims to understand Australian energy consumers':
- Priorities, needs and values
- Information sources and communication preferences
- Engagement with the energy system, and the relationship they want to have with it
- Views towards the energy industry, energy pricing and market competition
- Satisfaction with their energy suppliers
- Attitudes towards key energy issues, including home electrification, the renewable energy transition and new technologies
To accompany each survey, Energy Consumers Australia releases analysis reports, deep diving into particular issues for consumers. We also release the full topline data (anonymised) so anyone with an interest in energy consumer policy can use it in their own research. The survey methodology is published here.
Latest reports
Consumer Energy Report Card: How households use gas and their attitudes towards electrification
Consumer Energy Report Card: Consumer knowledge of electricity pricing and responsiveness to price signals
Consumer Energy Report Card: Consumer perspectives on Australia's energy transition