News

Discover key insights from participants at our recent Foresighting Forum on the opportunities in consumer advocacy.

Media release in response to the Federal Budget 2025-26.

The transition to all-electric homes and businesses needs to be delivered in a way that benefits all consumers, without unfairly penalising people who face greater barriers to electrification.

Media release: We've submitted four crucial amendments to the National Gas Rules, to ensure millions of Australians facing barriers to electrification, or exiting the gas network, will not be unfairly or financially punished.

Media release: We're delighted that ministers have today endorsed the Better Energy Customer Experiences program, designed to significantly improve and modernise Australia’s consumer protection regime across the energy sector.

Media release: The Default Market Offer (DMO) exists to protect people, particularly those in vulnerable circumstances, from paying disproportionately high electricity prices. It’s not working effectively if it is priced up to 25% above more competitive offers.

Media release: Reduced power bills for consumers and a more efficient network could be among several benefits if our rule change request to the Australian Energy Market Commission (AEMC) is successful.

Media release: Our latest report shows that a significant number of homeowners are considering whether to electrify in the near future.