Energy is an essential service, and integral to people’s financial, physical and mental wellbeing. Affordable, reliable and safe electricity is fundamental to access a reasonable standard of living in Australia. Energy Consumers Australia (ECA) is therefore working to achieve an energy market in which all Australians are offered critical consumer protections to ensure their access to energy, regardless of where they live and how they are supplied.
We were therefore disappointed by the Northern Territory (NT) Utilities Commission’s decision, which serves to perpetuate a system where significant numbers of NT energy consumers do not have access to critical consumer protections, and which makes invisible where and when those people are experiencing harm through energy hardship.
Our submission asks the Commission to reconsider its decision in relation to the approval of exemptions from the Code, remote reporting requirements and the application of the Code across the Territory.
