We support the proposed package of reforms to the Energy Retail Code of Practice and consider that many of the reforms will meaningfully improve outcomes for Victorian energy consumers.
In particular, we welcome the reforms to:
- Require retailers to automatically switch customers experiencing payment difficulty to the best offer
- Ensure customers on legacy contracts are paying a reasonable price for their energy
- Increase the minimum disconnection threshold – though we emphasise that disconnection must be an absolute last resort and must sit inside a system of proactive, early-intervention support to alleviate energy hardship.
We also welcome other proposed reforms to improve awareness of dispute resolution services and to require retailers to offer alternative payment and billing methods for all contracts.
Page last updated:
01 July 2025
