Value

I pay a fair share for the energy I use

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Objectives

The evidence is clear that using electricity to power efficient appliances and vehicles is the least cost way to operate our homes and businesses now and in the future. So why is the gas network still expanding in some parts of the country, locking more of us into expensive upgrades down the track? It’s time for consumers to be told that the future is electric and for governments to put policies in place to prevent us making bad financial investments in fossil-fuelled homes, home appliances and cars that will have to be fixed or prematurely replaced later.

Network costs make up roughly 50% of the average household energy bill, and they are rising significantly. More of us are going all-electric and if the sector simply builds more networks, instead of using the ones we have more efficiently, the benefits of low-cost renewable energy will be more than offset by these costs. We’re funding research into how network utilisation can be more effectively measured and working with industry and regulators to make sure that consumers are getting their money’s worth for the networks they pay for.

Unlike taxes, which are progressive (i.e. the more you earn, the higher the rate of tax you pay), energy bills don’t take into account your income or personal circumstances, which is why it’s so hard for low-income families, and small businesses that need to use more energy, to afford them. In the middle of a cost-of-living crisis, we need to make sure that only energy costs are added to our energy bills – not costs for other policy priorities. Regional development is good for Australia, but it should be paid for via taxes.

We are tired of hearing that it’s up to consumers to engage more with the retail market and educate themselves on energy pricing. This puts all the work on us, when it’s the system that’s at fault. Default market offers, which were put in place to protect us from unreasonably high prices, aren’t working well and many of us are, in effect, being charged a loyalty tax by retailers because we can’t easily switch. Further, consumer needs have evolved, with more of us adopting consumer energy resources and changing the way we use energy, but retailers haven’t kept up. We need more diverse and innovative retail products that meet the needs of everyone and better protections from poor retailer behaviour. 

You’d assume that higher bills would mostly be driven by higher energy prices – except we’re seeing decreases in wholesale electricity prices, largely driven by cheaper renewable energy in the system. A lot of the increase is actually due to network costs – the poles, pipes and wires. If these costs keep increasing, the benefits of cheaper renewables could well be lost. We need to encourage regulators to use – and, if necessary, expand – their monitoring powers to ensure that we all pay a fair share for energy, and not a cent more.

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Showing 1 - 9 of 70 results
Research
27 August 2024
2 min read
Analysis: Cost-reflective network tariffs aren’t very cost-reflective
Our analysis shows 'cost-reflective' tariffs don't necessarily reflect distribution network costs - and it's unclear whether transferring all customers to a ‘cost-reflective’ network tariff will lead to lower energy network costs for consumers.
Thermometer in home
Grant
02 July 2022
2 min read
Better Renting: Renter Researchers Project
Learn how an Energy Consumers Australia grant enabled citizen science to push for better renting standards.
Couple standing in front of home with solar panels
04 March 2025
Consumer Energy Report Card
Access data and insights from the Consumer Energy Report card, our comprehensive research and analysis project, which reveals the attitudes and behaviours of thousands of Australian households and small businesses.
Research
13 December 2022
2 min read
Consumer Pricing Preferences Report
We have commissioned qualitative research into how Australians manage their energy bills and what their preferences are.
News
11 February 2025
3 min read
Consumers and local networks to benefit from rule change request
Media release: Reduced power bills for consumers and a more efficient network could be among several benefits if our rule change request to the Australian Energy Market Commission (AEMC) is successful.
Grant
02 May 2020
2 min read
DER Export Management Advocacy Project
This Great Grants project has achieved productive relationships with energy distributors and market bodies to point to consumer benefits of distributed energy.
Grant
29 November 2024
3 min read
Designing, modelling, and advocating for finance policy options to drive inclusive household electrification
Find out more about how ECA's Grants Program helped support Rewiring Australia's electrification push.
Photo of a table lamp illuminating a green-coloured room
News
13 March 2025
2 min read
DMO is not an effective safety net for consumers
Media release: The Default Market Offer (DMO) exists to protect people, particularly those in vulnerable circumstances, from paying disproportionately high electricity prices. It’s not working effectively if it is priced up to 25% above more competitive offers.
News
02 August 2023
6 min read
Electricity distribution network utilisation – why it’s important to consumers, and why we need to update how we measure it 
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