News

Media release: The Default Market Offer (DMO) exists to protect people, particularly those in vulnerable circumstances, from paying disproportionately high electricity prices. It’s not working effectively if it is priced up to 25% above more competitive offers.

Media release: We're delighted that ministers have today endorsed the Better Energy Customer Experiences program, designed to significantly improve and modernise Australia’s consumer protection regime across the energy sector.

Media release: We've submitted four crucial amendments to the National Gas Rules, to ensure millions of Australians facing barriers to electrification, or exiting the gas network, will not be unfairly or financially punished.

The transition to all-electric homes and businesses needs to be delivered in a way that benefits all consumers, without unfairly penalising people who face greater barriers to electrification.

Media release in response to the Federal Budget 2025-26.

Discover key insights from participants at our recent Foresighting Forum on the opportunities in consumer advocacy.

Media release in response to today's final determination on the 2025-30 gas distribution access arrangement for Jemena Gas Networks by the Australian Energy Regulator (AER).