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COVID-19 Energy Bill Support Education for Aboriginal Households

The work undertaken by advocates and other organisations through the Grants Program is having influence, improving outcomes for energy consumers. Great Grants showcase important work that has built new evidence or demonstrated impact.

Fourth&Centre’s COVID-19 Energy Bill Support Education for Aboriginal Households project has been selected as one of our Great Grants.

The ‘Keep Power on in our communities’ poster – Designed by Jasmine Craciun

This project was funded to help Aboriginal consumers receive information about managing their energy bills when COVID-19 first hit. Fourth&Centre commissioned Aboriginal artist Jasmine Craciun to create a shareable poster featuring original artwork and messaging designed specifically for the Aboriginal community.

The poster invited people to reach out to their energy retailer if paying bills became difficult. The poster also encouraged people to find a better deal, seek out Government rebates and ask about hardship support.

The poster was ultimately shared by 200+ Aboriginal organisations on social media, and printed copies were distributed to Aboriginal support centres when their physical offices reopened after restrictions were relaxed. The poster then became the basis to conduct one to one support for people when facing energy bill difficulties in the midst of economic hardship caused by COVID-19.

This project demonstrates the power of tailored, relevant and timely information for consumers, and has been selected as a Great Grant because it shines as an example of best practice consumer communication.

More information about the project is available here.

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