Consumer Action Law Centre

Protecting and empowering vulnerable consumers in the energy market

Financial year
2019/20
Topic
Consumer protections, Consumer-focused energy transition
Consumer type
Households
Grant amount
$264,654
Jurisdiction
National Electricity Market (NEM), VIC
Status
Completed

Project summary

Fair treatment of consumers with energy financial difficulty, including monitoring the Payment Difficulty Framework, and better access to suitable and effective new products and services for energy.

Page last updated: 22 May 2025

Grant outputs

Explore links to outputs and outcomes from the grant process, including websites, reports and videos.
PDF
AP 1044 - media release on application to intervene NETC
ap-1044-calc-media-release.pdf (PDF, 52.64KB)
PDF
AP 1044 - CALC report on NETCC case
consumer-action-report-on-netcc-case.pdf (PDF, 205.98KB)
PDF
AP 1044 - CALC to AEMC consumer protection issues paper Feb 2020
calc-to-aemc-consumer-protection-issues-paper-feb-2020.pdf (PDF, 236.21KB)
PDF
AP 1044 - CALC to ESCV energy prices embedded networks March 2020
calc-to-escv-energy-prices-embedded-networks-march-2020.pdf (PDF, 108.33KB)
PDF
AP 1044 - CALC to ESCV draft decision embedded energy prices June 2020
calc-to-escv-draft-decision-embedded-energy-prices-june-2020.pdf (PDF, 118.58KB)
PDF
AP 1044 - CALC Media surge in disconnections a blow to thousands during COVID April 2021
ap-1044-calc-media-surge-in-disconnections-a-blow-to-thousands-during-covid-april-2021.pdf (PDF, 54.44KB)
PDF
AP 1044 - CALC Bills Here Bills There Report Dec 2020
ap-1044-calc-bills-here-bills-there-report-final-dec-2020.pdf (PDF, 1.07MB)

Contact the grants team

Phone
02 9220 5500
Email
grants@energyconsumersaustralia.com.au