Energy
Consumers
Australia
The national voice for residential and small business energy consumers.
We work to promote the long-term interests of energy consumers with respect to price, quality, safety, reliability and security.
Latest news
Featured Posts Main Feature Media release | April 10, 2024
CALD communities need urgent supports for the energy transition
A new report released today has found improvements are needed to the quality of advice and supports, and to the service provided by retailers and other energy service providers, or
culturally and linguistically diverse (CALD) consumers risk being left behind in the energy
transition.
Featured Posts Main Feature Media release | March 19, 2024
Energy Consumers Australia response to the Default Market Offer announcement
Read Energy Consumers Australia’s response to the Default Market Offer announcement.
Continue readingLatest publications
Submissions | April 30, 2024
Submission to the Australian Energy Regulator (AER) on the Draft Customer Engagement Toolkit
Our submission to the AER’s Draft Customer Engagement Toolkit includes four key recommendations. Read them here.
Continue readingSubmissions | April 30, 2024
Joint Submission to the Essential Services Commission on the Victorian Default Offer Draft Decision 2024-25
Read our joint submission with Victorian consumer advocates on the Victorian Default Offer draft decision for 2024-25.
Continue readingWhat we do
Energy Consumers Australia is the independent, national voice for residential and small business energy consumers.
We enable residential and small business energy consumers to have their voices heard by the sector by working with other consumer groups to gather evidence-based research with a national perspective, distil it to key viewpoints, and feed it back to the market to influence outcomes.
Our vision for the market
Affordable energy for households and small businesses.
Individualised energy services that give consumers choice and control.
Optimised energy system that minimises cost to consumers.
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Power Shift
Power Shift assists energy companies and government to deliver services and programs that help consumers manage their energy use, in particular low income and vulnerable consumers.
Foresighting Forum 2019
Find information about our annual Foresighting Forum.
Share your story
Share your story with us and we'll ensure your views are reflected in the big decisions and public debates.
Consumers driving change
Key to optimising our energy system is providing genuine choice and control to households and small businesses, embracing them as partners in change.
Energy services must be built around individuals to reflect their unique circumstances; enabling people to easily manage their own use and costs.
Households and small businesses are willing partners in change if provided the tools and support they need – whether that be information, data, new affordable technology or other supports.