We welcome the opportunity to comment on the Australian Energy Market Commission (AEMC)’s Review of the Regulatory Framework for Metering Services Directions Paper.

We would also like to acknowledge the AEMC for the opportunity to partner with them on the consumer research, undertaken by Newgate Research, included as part of this review. This review is a critical opportunity to develop upon a framework currently not delivering desired outcomes for consumers or other stakeholders.

There are two key transitions underway in Australia’s energy system and smart meters are a critical part of both transitions. Clear, accessible, and real-time data is essential to enable consumers to beneficially manage their energy use, to make effective use of distributed energy resources and to participate in demand response.

We go into further detail on an accelerated roll out, social licence responsibilities, consumer benefits, incentives, vulnerable consumers and more in our submission here.