Energy Consumers Australia has published its Annual Report for 2019-20.

The 2020 calendar year has been marked by a health crisis that has not been seen in our lifetime. The COVID-19 pandemic has already had profound health and economic consequences, and required us to restructure the way we live, work, and provide services.

In the face of the disruption to the energy system and our lives and businesses in 2020, we are more resolved than ever to be effective in our advocacy, framing problems but also exploring solutions. The complexity of the transition requires us to continue to be a supportive and collaborative partner in change with our many peers and stakeholders. We have taken to heart the recommendations from the review of Energy Consumers Australia completed last year, which included valuable feedback from our stakeholders.

This year’s Annual Report is structured differently to previous years, with the core chapters linked to the consumer outcomes sought in our current business plan. We have also separated our grants reporting in an Annual Report insert to give it greater focus.

Many people have played a part in securing better outcomes for households and small businesses this year, including our Board, Reference Committee and not least our team. None of what we have achieved has been done alone, and often it is when we have been able to collaborate successfully with other consumer organisations and stakeholders that we feel the most accomplishment. 

Energy Consumers Australia: Annual Report 2019-20

Energy Consumers Australia Grants Program Annual Report Supplementary Information 2019-20

If there are questions you have about our work or information you wish to share with us, feel free to email us and a member of our leadership team will get back to you.