// Add the new slick-theme.css if you want the default styling
Energy Consumers Australia logo

Featured Posts Main Feature Media releases

Consumer Engagement Award shortlist announced for 2022

Energy Networks Australia and Energy Consumers Australia have announced the shortlisted finalists for the 2022 Consumer Engagement Awards.

The award recognises an Australian energy network business that demonstrates outstanding leadership in consumer engagement.

This year, the judging panel received seven submissions for the Consumer Engagement Award.

The shortlisted submissions are from AGN, AusNet Services and MGN, Endeavour Energy and Essential Energy – Customer Journey Mapping and Western Power.

ENA Chief Executive Officer Andrew Dillon said the quality of the submissions this year reflected a continued maturing of network business in their consumer engagement programs.

“More and more we are seeing networks incorporate consumer engagement across the entire business. This emphasis means improved customer benefits and service delivery,” he said.

Energy Consumers Australia CEO Lynne Gallagher said networks were increasing the opportunities for consumers to engage.

“By working closely with consumers in a respectful and genuine way, networks can understand, as opposed to assume, their needs and concerns. Meaningful consumer engagement helps build consumers’ level of trust and confidence in the energy sector,” she said.

The winners of the Consumer Engagement, Industry Innovation and Industry Contribution awards will be announced at the Annual Dinner on 14 September.


Media Contact: Jemma Townson | 0438 534 111 | jtownson@energynetworks.com.au

Energy Networks Australia is the national industry body representing Australia’s electricity transmission and distribution and gas distribution networks. Our members provide more than 16 million electricity and gas connections to almost every home and business across Australia. 

Media contact: Dan Silkstone | 0414 622 762 | daniel.silkstone@energyconsumersaustralia.com.au

Energy Consumers Australia is the independent, national voice for residential and small business energy consumers. We enable residential and small business energy consumers to have their voices heard by the sector by working with other consumer groups to gather evidence-based research with a national perspective, distil it to key viewpoints, and feed it back to the market to influence outcomes.

Comments are closed.