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Energy Consumer Sentiment Survey Findings

The most comprehensive ongoing research study of the attitudes and activity of residential and small business energy consumers in Australia.

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We bring together...

We work with respected market research company UMR to survey 2,500 residential and small business energy consumers twice a year. We share the findings with consumer advocates, policy makers, regulators and energy companies.

Together we...

Analyse and interpret the survey data to gain insights into the lived experience of residential and small business energy consumers to inform policy, regulation and business practice.

We do this because...

Understanding consumers’ needs, preferences and issues is critical in a market undergoing the biggest changes in a generation.

Key Findings

Consumers are telling us that overall they are satisfied with energy services, with the number of people who rate their services 7 out of 10 or higher (a positive rating), ranging from 58 per cent in Tasmania to 70 per cent in the Australian Capital Territory.

However, while overall levels of consumer satisfaction are quite high, most do not believe they are getting value for money from their energy services.

Consumers are investing in new technology – particularly solar panels and batteries – to get control over their bills and a sense of independence.

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Latest Survey Results - December 2016

National Survey Findings December 2016

National Survey Findings December 2016

Summary of the national survey results for December 2016.

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NSW Survey Findings December 2016

NSW Survey Findings December 2016

Summary of the NSW survey results for December 2016.

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QLD Survey Findings December 2016

QLD Survey Findings December 2016

Summary of the QLD survey results for December 2016.

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SA Survey Findings December 2016

SA Survey Findings December 2016

Summary of the SA survey results for December 2016.

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TAS Survey Findings December 2016

TAS Survey Findings December 2016

Summary of the TAS survey results for December 2016.

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VIC Survey Findings December 2016

VIC Survey Findings December 2016

Summary of the VIC survey results for December 2016.

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WA Survey Findings December 2016

WA Survey Findings December 2016

Summary of the WA survey results for December 2016.

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ACT Survey Findings December 2016

ACT Survey Findings December 2016

Summary of the ACT survey results for December 2016.

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Full Survey Report December 2016

Full Survey Report December 2016

The full consumer sentiment survey report for December 2016.

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National Survey Data File December 2016

National Survey Data File December 2016

Spreadsheet of all December survey data for analysis.

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