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Consumer Sentiment Survey

The most comprehensive ongoing research study of the attitudes and activity of residential and small business energy consumers in Australia.

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We bring together...

We work with respected market research company UMR to survey 2,500 residential and small business energy consumers twice a year. We share the findings with consumer advocates, policy makers, regulators and energy companies.

Together we...

Analyse and interpret the survey data to gain insights into the lived experience of residential and small business energy consumers to inform policy, regulation and business practice.

We do this because...

Understanding consumers’ needs, preferences and issues is critical in a market undergoing the biggest changes in a generation.

Key Findings

Only 21% of consumers nationally say they have confidence the market is working in their interests.

Around three in ten consumers (34%) were satisfied with the value for money they receive from their electricity company, compared with 71% for banks and 69% for mobile phones.

Between 60% and 70% of consumers are saying they're satisfied with reliability of their electricity supply in every state and territory in the National Electricity Market.

Research Results

Energy Consumer Sentiment Survey Findings: December 2017
Energy Consumer Sentiment Survey Findings: June 2017
Energy Consumer Sentiment Survey Findings: December 2016
Energy Consumer Sentiment Survey Findings: July 2016

Latest Survey: December 2017

Energy Consumer Sentiment Survey December 2017

Energy Consumer Sentiment Survey December 2017

Full survey report for December 2017.

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