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Consumer Sentiment Survey

The most comprehensive ongoing research study of the attitudes and activity of residential and small business energy consumers in Australia.

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We bring together...

We work with respected market research company UMR to survey 2,500 residential and small business energy consumers twice a year. We share the findings with consumer advocates, policy makers, regulators and energy companies.

Together we...

Analyse and interpret the survey data to gain insights into the lived experience of residential and small business energy consumers to inform policy, regulation and business practice.

We do this because...

Understanding consumers’ needs, preferences and issues is critical in a market undergoing the biggest changes in a generation.

Key Findings

Satisfaction with electricity value for money is generally down in June 2018 compared with a year earlier, with the exception of QLD and Tasmania.

Consumer confidence has dropped across most measures and most markets.

Satisfaction with reliability is down across most markets, except for South Australia, which is the lowest nationally at a 60% positive ranking (but up 15% on a year earlier) - reflecting the time that has now elapsed since the blackout in September 2016.

Research Results

Energy Consumer Sentiment Survey Findings: June 2018
Energy Consumer Sentiment Survey Findings: December 2017
Energy Consumer Sentiment Survey Findings: June 2017
Energy Consumer Sentiment Survey Findings: December 2016
Energy Consumer Sentiment Survey Findings: July 2016

Latest Survey: June 2018

Energy Consumer Sentiment Survey: June 2018

Energy Consumer Sentiment Survey: June 2018

Full survey report for June 2018.

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National Household Trends: June 2018

National Household Trends: June 2018

Charts and data on households.

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National Business Trends: June 2018

National Business Trends: June 2018

Charts and data on businesses.

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Energy Consumer Sentiment Survey: Data Pack

Energy Consumer Sentiment Survey: Data Pack

Full survey data for analysis.

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