The Energy Consumer Sentiment Survey is a long-term project for Energy Consumers Australia. It is designed to provide information on household and small business consumer sentiment with a focus on the three key areas of satisfaction, confidence and activity. As the survey is undertaken every six months it tracks changes in sentiment over time and detects trends which can inform energy market and policy development in the long-term interests of consumers.

The responses to this fourth survey may have been influenced by a number of top-of-mind events in energy markets leading up to the survey in September 2017, and in particular the significant increases in the retail price of electricity and gas that came into effect from 1 July 2017. Governments across Australia have announced a range of packages and measures to assist consumers with energy affordability.

Full survey results are available in the report.

The media release can be read here.