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COVID Research

Research about how the COVID pandemic has impacted residential and small business energy consumers.

Research results

Shock to the System

This year, we developed a specific piece of research to understand consumer attitudes and concerns in the context of the COVID-19 pandemic. This research was conducted in two parts – a survey of 1,059 consumers and discussion groups with 60 consumers across three groups.

The key findings include:

  • Around half of people (49%) say they have more concern about their ability to pay household bills since the Covid-19 pandemic started with the number rising to 71% for those who have lost work during the crisis.
  • Electricity bills were the top cost of living issue for consumers with 73% rating electricity one of their top-3 concerns, ahead of groceries (56%) and housing costs (50%).
  • 67% of energy decision-makers expect an increase in their electricity bill this year.
  • 20% of energy decision makers say they have already requested financial assistance to pay their electricity bill. Of these half (10%) received help which was useful, and half (10%) did not receive help that was useful.

View the the quantitative survey results and a qualitative report on consumer discussion groups.

Report: Shock to the System: energy consumers experience of the Covid-19 crisis the numbers

 

Report: Shock to the System: energy consumers experience of the Covid-19 crisis in their words

Energy related hardship

This year we conducted additional research to understand what support is available to small business energy customers as a result of the COVID-19 pandemic. The report Energy related hardship responses in light of the COVID-19 pandemic is available here.

Report: Energy related hardship responses in light of the COVID-19 pandemic

Energy related hardship responses in light of the COVID 19 pandemic