Research

Energy Consumers Australia conducts a range of research with consumers, from our Consumer Energy Report Card survey (with SEC Newgate) and related analysis reports, to focus groups and vox pops with people across the country. We produce our own policy reports and we also commission expert research when there is an evidence-base gap to enable our ongoing advocacy for households and small businesses.
Showing 19 - 27 of 51 results
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31 March 2020
2 min read
Power Shift Final Report
The Final Report of the Power Shift project outlines the key findings of the research, and where there are the opportunities to empower consumers.
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28 November 2017
2 min read
Power Shift: Driving Change (GEER review of the Low-Income Energy Efficiency Program)
Group of Energy Efficiency Researchers (GEER) Australia reviewed the Low-Income Energy Efficiency Program (LIEEP) - 20 pilots that trialled 44 initiatives to help low-income households manage their energy usage.
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Photo of a family sitting around a laptop on a couch; they're smiling at what is on the laptop and there is a lamp and plants in the background
01 January 2020
4 min read
Power Shift: Evidence
Read the research reports and learn about the milestones that helped build the Power Shift evidence base.
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01 January 2020
2 min read
Power Shift: Multiple Impacts Framework
Power Shift’s research indicates that helping people manage their energy has benefits far beyond reduced greenhouse gas emissions or cost savings to households.
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01 January 2020
2 min read
Power Shift: Opportunities for Innovation
A key focus of Power Shift was identifying the opportunities for market-led solutions.
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Young woman smiling at camera
01 January 2020
3 min read
Power Shift: Targeting consumers
To be effective, assistance and information about energy use and energy efficiency must be delivered to consumers in a format and channel that suits the way they live. This project explores how to tailor information for different groups of consumers.
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03 July 2024
2 min read
PowerUp: Consumer voices in the energy transition
The PowerUp research project aimed to understand consumer needs, values and expectations of Consumer Energy Resources (CER) integration and the wider energy transition, and to elevate consumer voices in how CER evolves.
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Photo of three generations of people sitting together, looking at a laptop on the counter of a cafe or restaurant.
01 December 2024
2 min read
Preliminary report: Outcomes-based regulation: Proposing an overarching ‘consumer duty’ within the regulation of essential services
As Australia’s energy system evolves, there’s growing support for a new approach to consumer protection—one that shifts responsibility from consumers to providers. We commissioned this report to explore the concept of outcomes-based regulation in essential services and the opportunities that may lie ahead for our energy future.
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Photo of a family sitting on a patio underneath exterior lighting, surrounded by lush green plants.
05 November 2025
2 min read
Report: Exploring a consumer duty for Australia’s energy market: models and suitability analysis on pricing, loyalty penalties and consumer energy resources
Following the preliminary report exploring the case for a consumer duty, these further reports from Jeannie Marie Paterson, Lauren Willis and Evgenia Bourova (Melbourne Law School) examine how a consumer duty could be designed and applied in practice to improve outcomes for energy consumers.
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