Value

I pay a fair share for the energy I use

Explore Value:

Objectives

The evidence is clear that using electricity to power efficient appliances and vehicles is the least cost way to operate our homes and businesses now and in the future. So why is the gas network still expanding in some parts of the country, locking more of us into expensive upgrades down the track? It’s time for consumers to be told that the future is electric and for governments to put policies in place to prevent us making bad financial investments in fossil-fuelled homes, home appliances and cars that will have to be fixed or prematurely replaced later.

Network costs make up roughly 50% of the average household energy bill, and they are rising significantly. More of us are going all-electric and if the sector simply builds more networks, instead of using the ones we have more efficiently, the benefits of low-cost renewable energy will be more than offset by these costs. We’re funding research into how network utilisation can be more effectively measured and working with industry and regulators to make sure that consumers are getting their money’s worth for the networks they pay for.

Unlike taxes, which are progressive (i.e. the more you earn, the higher the rate of tax you pay), energy bills don’t take into account your income or personal circumstances, which is why it’s so hard for low-income families, and small businesses that need to use more energy, to afford them. In the middle of a cost-of-living crisis, we need to make sure that only energy costs are added to our energy bills – not costs for other policy priorities. Regional development is good for Australia, but it should be paid for via taxes.

We are tired of hearing that it’s up to consumers to engage more with the retail market and educate themselves on energy pricing. This puts all the work on us, when it’s the system that’s at fault. Default market offers, which were put in place to protect us from unreasonably high prices, aren’t working well and many of us are, in effect, being charged a loyalty tax by retailers because we can’t easily switch. Further, consumer needs have evolved, with more of us adopting consumer energy resources and changing the way we use energy, but retailers haven’t kept up. We need more diverse and innovative retail products that meet the needs of everyone and better protections from poor retailer behaviour. 

You’d assume that higher bills would mostly be driven by higher energy prices – except we’re seeing decreases in wholesale electricity prices, largely driven by cheaper renewable energy in the system. A lot of the increase is actually due to network costs – the poles, pipes and wires. If these costs keep increasing, the benefits of cheaper renewables could well be lost. We need to encourage regulators to use – and, if necessary, expand – their monitoring powers to ensure that we all pay a fair share for energy, and not a cent more.

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Showing 28 - 36 of 110 results
News
27 April 2021
3 min read
Prices continue to fall but even more savings are available for consumers
Photo of power pole against a blue sky with white fluffy clouds in it
News
26 June 2025
2 min read
Proposed rule change aims to create consumer-focused networks
Media release: Reduced power bills for consumers and a more efficient electricity distribution network are among several projected benefits if a rule change request by Energy Consumers Australia to the Australian Energy Market Commission (AEMC) is successful.
Rank the Energy Retailer report
Grant
19 June 2025
2 min read
Rank the Energy Retailer 2025
Financial counsellors report that energy retailers' hardship teams vary greatly in their approaches to people who are in energy debt and seek to enter hardship programs.
News
01 March 2024
2 min read
Response to today’s announcements by the Energy and Climate Change Ministerial Council
News
16 November 2022
8 min read
Retail Pricing Reform has been painfully slow. Why might that be?
29 October 2020
2 min read
Setting the DMO3 - AER Consultation on 2021-22 Default Market Offer determination
This presentation was delivered by Jacqueline Crawshaw at the AER Default Market Offer Forum on 29 October 2020. The slides are available on this page.
Research
10 December 2022
2 min read
Small Business Retail Tariff Tracker: Dec 2022
Building the evidence base of the energy costs facing small and medium enterprises.
Research
21 June 2022
2 min read
Small Business Retail Tariff Tracker: June 2022
Building the evidence base of the energy costs facing small and medium enterprises.
Research
08 February 2019
2 min read
SME Retail Tariff Tracker Final Report: December 2018
The analysis presented in this SME Retail Tariff Tracker Project Final Report analyses electricity and gas bill outcomes based on retail offers.

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