Value

I pay a fair share for the energy I use

Explore Value:

Objectives

The evidence is clear that using electricity to power efficient appliances and vehicles is the least cost way to operate our homes and businesses now and in the future. So why is the gas network still expanding in some parts of the country, locking more of us into expensive upgrades down the track? It’s time for consumers to be told that the future is electric and for governments to put policies in place to prevent us making bad financial investments in fossil-fuelled homes, home appliances and cars that will have to be fixed or prematurely replaced later.

Network costs make up roughly 50% of the average household energy bill, and they are rising significantly. More of us are going all-electric and if the sector simply builds more networks, instead of using the ones we have more efficiently, the benefits of low-cost renewable energy will be more than offset by these costs. We’re funding research into how network utilisation can be more effectively measured and working with industry and regulators to make sure that consumers are getting their money’s worth for the networks they pay for.

Unlike taxes, which are progressive (i.e. the more you earn, the higher the rate of tax you pay), energy bills don’t take into account your income or personal circumstances, which is why it’s so hard for low-income families, and small businesses that need to use more energy, to afford them. In the middle of a cost-of-living crisis, we need to make sure that only energy costs are added to our energy bills – not costs for other policy priorities. Regional development is good for Australia, but it should be paid for via taxes.

We are tired of hearing that it’s up to consumers to engage more with the retail market and educate themselves on energy pricing. This puts all the work on us, when it’s the system that’s at fault. Default market offers, which were put in place to protect us from unreasonably high prices, aren’t working well and many of us are, in effect, being charged a loyalty tax by retailers because we can’t easily switch. Further, consumer needs have evolved, with more of us adopting consumer energy resources and changing the way we use energy, but retailers haven’t kept up. We need more diverse and innovative retail products that meet the needs of everyone and better protections from poor retailer behaviour. 

You’d assume that higher bills would mostly be driven by higher energy prices – except we’re seeing decreases in wholesale electricity prices, largely driven by cheaper renewable energy in the system. A lot of the increase is actually due to network costs – the poles, pipes and wires. If these costs keep increasing, the benefits of cheaper renewables could well be lost. We need to encourage regulators to use – and, if necessary, expand – their monitoring powers to ensure that we all pay a fair share for energy, and not a cent more.

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Showing 19 - 27 of 110 results
Photo of a person looking at a credit card while also holding their phone, sitting at a desk with a laptop on it.
Submission
22 December 2025
2 min read
Joint submission to the Essential Services Commission (Victoria), responding to request for comment paper, Victorian Default Offer 2026-27
Energy Consumers Australia has made a joint submission with other Victorian consumer advocates on the Victorian Default Offer 2026-27 (VDO) Request for Comment Paper. 
Submission
24 December 2024
2 min read
Joint submission to the Essential Services Commission on the Victorian Default Offer - Request for comment paper
Our joint submission with other consumer advocates highlights the importance of the Victorian Default Offer (VDO) as a safeguard for consumers. Read it here.
Submission
30 April 2024
2 min read
Joint Submission to the Essential Services Commission on the Victorian Default Offer Draft Decision 2024-25
Read our joint submission with Victorian consumer advocates on the Victorian Default Offer draft decision for 2024-25.
Photo of a hand pressing a shiny white light switch on a white wall.
Submission
11 April 2025
2 min read
Joint submission to the Essential Services Commission on the Victorian Default Offer Review 2025-26 Draft Decision
Read our joint submission with other consumer advocates on the Victorian Default Offer Review 2025-26 Draft Decision.
Submission
04 November 2022
2 min read
Joint Submission with EUAA to the AEMC on Transmission Planning and Investment Stage3
This submission focuses exclusively on Chapter 4 of the Stage 3 Draft Report on the regulatory treatment of concessional finance in the National Electricity Rules.
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Research
12 March 2026
5 min read
Managing the transition from gas for South Australians - new modelling
News
09 December 2022
3 min read
National commitment to energy bill relief welcome news for consumers
04 October 2024
2 min read
Our 3-Year Plan
We want to see an energy system that is fair, affordable, reliable and meets the needs of everyone. Read our 3-Year Plan to find out more about how we'll get there.
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14 June 2024
Past Energy Consumer Surveys (2021-2024)
The most comprehensive ongoing research study of the attitudes and activity of residential and small business energy consumers in Australia.

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