Value

I pay a fair share for the energy I use

Explore Value:

Objectives

The evidence is clear that using electricity to power efficient appliances and vehicles is the least cost way to operate our homes and businesses now and in the future. So why is the gas network still expanding in some parts of the country, locking more of us into expensive upgrades down the track? It’s time for consumers to be told that the future is electric and for governments to put policies in place to prevent us making bad financial investments in fossil-fuelled homes, home appliances and cars that will have to be fixed or prematurely replaced later.

Network costs make up roughly 50% of the average household energy bill, and they are rising significantly. More of us are going all-electric and if the sector simply builds more networks, instead of using the ones we have more efficiently, the benefits of low-cost renewable energy will be more than offset by these costs. We’re funding research into how network utilisation can be more effectively measured and working with industry and regulators to make sure that consumers are getting their money’s worth for the networks they pay for.

Unlike taxes, which are progressive (i.e. the more you earn, the higher the rate of tax you pay), energy bills don’t take into account your income or personal circumstances, which is why it’s so hard for low-income families, and small businesses that need to use more energy, to afford them. In the middle of a cost-of-living crisis, we need to make sure that only energy costs are added to our energy bills – not costs for other policy priorities. Regional development is good for Australia, but it should be paid for via taxes.

We are tired of hearing that it’s up to consumers to engage more with the retail market and educate themselves on energy pricing. This puts all the work on us, when it’s the system that’s at fault. Default market offers, which were put in place to protect us from unreasonably high prices, aren’t working well and many of us are, in effect, being charged a loyalty tax by retailers because we can’t easily switch. Further, consumer needs have evolved, with more of us adopting consumer energy resources and changing the way we use energy, but retailers haven’t kept up. We need more diverse and innovative retail products that meet the needs of everyone and better protections from poor retailer behaviour. 

You’d assume that higher bills would mostly be driven by higher energy prices – except we’re seeing decreases in wholesale electricity prices, largely driven by cheaper renewable energy in the system. A lot of the increase is actually due to network costs – the poles, pipes and wires. If these costs keep increasing, the benefits of cheaper renewables could well be lost. We need to encourage regulators to use – and, if necessary, expand – their monitoring powers to ensure that we all pay a fair share for energy, and not a cent more.

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Showing 37 - 45 of 95 results
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Submission
31 October 2025
2 min read
Submission to the AER's consultation on Network performance reporting for regulating electricity and gas networks
Together with the Australian Council of Social Service (ACOSS), we recognise the value of the Australian Energy Regulator (AER's) network performance reporting - but we think it can be improved.
Submission
29 November 2022
2 min read
Submission to the AER on the Default Market Offer Prices 2023-24 Issues Paper
As the AER acknowledges, the current market has only amplified the significance of the DMO as a tool to protect consumers from unreasonably high prices.
Submission
26 November 2021
2 min read
Submission to the AER on the 2022-23 Determination of the Default Market Offer
The introduction of the DMO has impacted consumers positively however there are opportunities for improvement that should be considered.
Submission
08 November 2021
2 min read
Submission to the AER on Export Tariff Guidelines for Distribution Networks Consultation Paper
Basic export levels should be set to enable most consumers to install sufficient solar to meet their basic needs.
Submission
17 March 2022
2 min read
Submission to the AER Draft Determination on the Default Market Offer
Submission
17 February 2020
2 min read
Submission to the AER Draft Determination and JGN revised access arrangement proposal 2020-25
Our assessment has raised key issues in the JGN revised access arrangement proposal 2020-25 where further thought and discussion are required.
Submission
14 April 2020
2 min read
Submission to the AER Consultation on the impacts of COVID-19 on the Default Market Offer
The Australian Energy Regulator has sought feedback on COVID-19 impacts on the Default Market Offer 2020-21. This is our submission.
Submission
13 March 2020
2 min read
Submission to the AER Consultation on the Default Market Offer
The development and implementation of the 2020-21 Default Market Offer (DMO) is an important opportunity to lock-in the downward trend in energy prices.
Submission
29 April 2020
2 min read
Submission to the AER Consultation on Reporting on Regulated Network Performance
We agree in principle with the objectives proposed. We do however make suggestions about how to make them more succinct and easier to understand and apply.

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