Want extra help?
Managing your electricity and gas services can sometimes be overwhelming when you encounter a problem. While we don’t handle complaints directly, we’ve listed some tools, resources and contacts to help you find the support you need.
Comparing energy offers:
The Energy Made Easy and Victorian Energy Compare comparison sites are tools to search for better energy deals in your area. Consumers in Western Australia and the Northern Territory can contact their utility body for information about energy deals in their area.
|Energy Made Easy||NSW, SA, QLD, TAS and ACT|
|Service NSW Energy Switch (Electricity and gas)||NSW|
|Victorian Energy Compare||VIC|
|Public Utilities Office||WA|
|NT Utilities Commmission||NT|
Support for managing bills:
If you find it hard to manage your bills, a financial counsellor can help. Call the National Debt Helpline on 1800 007 007 to get assistance.
Energy companies are obliged to provide you with an interpreter if you need it, so don’t be afraid to request one.
Making a complaint:
If you aren’t happy with the response of your energy company, you can contact the Ombudsman in your state. Ombudsman are the best contact for escalating your issue.
|NSW||1800 246 545||EWON Website|
|VIC||1800 500 509||EWOV Website|
|SA||1800 665 565||EWOSA Website|
|WA||1800 754 004||EWOWA Website|
|QLD||1800 662 837||EWOQ Website|
|TAS||1800 001 170||EWOT Website|
|ACT||02 6207 1740||ACAT Website|
|NT||08 8999 1818||Ombudsman NT|
You can also find a list of registered retail energy companies in Australia on the AER’s website.
Below is a selection of websites that may provide you with additional assistance or information. Topics covered include energy efficiency, energy technology and bill savings.
|Energy.gov.au: Households||https://www.energy.gov.au/households/||All states and territories|
|Energy.gov.au: Business||https://www.energy.gov.au/business||All states and territories|
|Renovate or Rebuild Energy Efficiency resource||http://renovateorrebuild.com.au/resources/||All states and territories|
|The Victorian Energy Efficiency Scorecard||https://www.energy.vic.gov.au/energy-efficiency/residential-efficiency-scorecard||VIC|