Consumer Action Law Centre
This report documents the risks and impacts of the rapid technological change currently being experienced in energy supply, from the perspective of the consumer.
The report recommends the broad adoption of a principles based approach to guide further market, policy and regulatory reform and innovation. It provides an important foundation document for policy discussions to manage the complexities of consumer impacts in an evolving energy market.
St Vincent De Paul
Households in the dark
This report maps and analyses more than 200,000 disconnections in South Australia, Victoria, NSW and South East Queensland over a three-year period.
It provides critical new insights about which households are being disconnected from electricity for not paying their bill.
Analysis of SAPN tariff reforms through its proposed TSS in relation to impacts on small business
This was a research project to determine how proposed changes in Power Network’s 2017-20 Tariff Structure Statement proposal would impact small business. The information was used to inform Business SA in its submission to the AER on SA.
These insights will be relevant to understanding the impacts of tariff changes on small businesses, as well as the policy settings needed to help small businesses, in all states, adjust to cost-reflective tariffs.
RMIT - Centre for Urban Research
Smart home control: exploring the potential for enabling technologies in residential households
The Smart Home Control project is exploring the potential for enabling technologies to be used by households to manage energy consumption.
The project includes a content analysis of marketing materials for 'off-the-shelf' smart home control devices and a trial of devices in 46 households. A range of household types are involved, including households who may be financially disadvantaged, disengaged, and/or vulnerable in a changing energy market.
The project will provide a realistic analysis of the benefits and detriments of smart home control devices and concepts for residential consumers in the context of their everyday lives.
Understanding the changing needs of residential consumers in the information age and the implications for tariff reform
This project is aimed at understanding the changing needs of the residential energy consumers in the digital information age, and the implications of this for tariff reform.
Taking a uniquely customer perspective, and focussing on digital platforms as a primary means of information dissemination, the project seeks to create a market segmentation model for the purposes engaging and creating behaviour change that will benefit both the consumer and network.
It will provide valuable insight for decision makers and the energy industry when implementing tariff reform in the national residential market.
Melbourne Energy Institute
The aim of this project is to make National Electricity Market data publicly available and, importantly, available in an accessible format.
It seeks to substantially improve the capacity of organisations to research or advocate effectively for the long term interests of energy consumers, by addressing the current information asymmetry that exists in the energy market.