Success Stories

This project aimed to give policy makers the tools to ensure CALD consumers can also participate fully in the energy market.

Discover how a grant from Energy Consumers Australia developed new metrics to update 'network utilisation' to measure and improve electricity network productivity.

Financial counsellors report that energy retailers' hardship teams vary greatly in their approaches to people who are in energy debt and seek to enter hardship programs.

Using grant funding from ECA, the University of NSW investigated how public EV charging can be optimised to benefit all consumers.

Energy Consumers Australia's Grants Program is funding the Consumer Action Law Centre to carry out important and impactful work on behalf of consumers.

Find out about the award-winning resilience toolkit helping communities plan for the worst.

Consumer Policy Research Centre found that clearer labelling about the energy efficiency ratings of large appliances at the point of sale would help consumers make more informed choices that save them money and energy.

Research seeking to identify the challenges facing life support customers and ways they could be better supported by the energy industry, including through potential policy reforms.

A grant from Energy Consumers Australia set to understand how to get the most of neighbourhood batteries for consumers.

Our new Insights Report, created in partnership with the Sydney Community Forum, examines the diversity of consumers and their experiences of the energy system.

Energy Consumers Australia provided a grant to understand how disconnection bans work overseas and what lessons could be learnt for the Australian context.