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Consumer contacts

Want extra help?

Managing your electricity and gas services can sometimes be overwhelming when you encounter a problem. While we don’t handle complaints directly, we’ve listed some tools, resources and contacts to help you find the support you need.

Comparing energy offers:

The Energy Made Easy and Victorian Energy Compare comparison sites are tools to search for better energy deals in your area. Consumers in Western Australia and the Northern Territory can contact their utility body for information about energy deals in their area.

Comparison site State
Energy Made Easy NSW, SA, QLD, TAS and ACT
Victorian Energy Compare VIC
Public Utilities Office WA
NT Utilities Commmission NT

 

Support for managing bills:

If you find it hard to manage your bills, a financial counsellor can help. Get connected with a councilor in your area through Financial Counselling Australia (FCA).

Energy companies are obliged to provide you with an interpreter if you need it, so don’t be afraid to request one.

If you would like advice on energy efficiency in your home, a useful resource is the ‘Your Energy Savings’ website’. Small business energy users can visit Energy Exchange for information specific to your needs.

Making a complaint:

If you aren’t happy with the response of your energy company, you can contact the Ombudsman in your state. Ombudsman are the best contact for escalating your issue.

Ombudsman Phone Website
NSW 1800 246 545 EWON Website
VIC 1800 500 509 EWOV Website
SA 1800 665 565 EWOSA Website
WA 1800 754 004 EWOWA Website
QLD 1800 662 837 EWOQ Website
TAS 1800 001 170 EWOT Website
ACT 02 6207 1740 ACAT Website
NT 08 8999 1818 Ombudsman NT

 

You can also find a list of registered retail energy companies in Australia on the AER’s website.